Our Signature Hosting plans combine an easy-to-use interface with a powerful hosting environment.  Most questions you may have about your Signature Hosting account are answered in one of the following sections.


The following are frequently asked questions (FAQ) regarding Signature Hosting:

 

How do I access the Control Panel through the Web?

To access the Control Panel through the Web:

  1. Start your Web browser.
  2. Type http://your_domain.com/ControlPanel/ in the address bar, then press Enter (replace your_domain.com with your domain name). The Control Panel Login window appears.
  3. Type your user ID and password in the appropriate text boxes. If your user ID/password combination does not work, an error message appears. Contact support.
  4. Click Login. If you are logging in for the first time, the Quick Start page appears. If not, the page you have selected in the Set my Start Page todrop-down list appears. The following features and functions appear on your start page:
    • Help, Sitemap, and Logout buttons in the upper-right corner.
    • At the top of the page, a drop-down list of selectable features including My Account, My Files, My Mail, My Users, My Website, and Quick Start.
    • Navigation tabs that change depending on the selection in the drop-down list.
    • A Things to do window that provides direct access to frequently-used functions for the selected feature.
    • A Summary window that provides information about your account.

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What kinds of tools are available for managing accounts?

Your Control Panel provides a comprehensive set of tools in five sections:

  • Quick Start provides access the main features used in each section of the Control Panel.
  • My Account provides access to the following:
    • Home page (Things to do in My Account and Summary)
    • Profile
    • Password
    • Domain Blocking
  • My Files provides access to the following:
    • Home page (Things to do in My Files and Summary)
    • All Files
    • Shared Files
  • My Mail provides access to the following:
    • Home page (Things to do in My Mail and Summary)
    • Inbox
    • Compose
    • Address Book
    • Folders
    • Options
  • My Users provides the following:
    • Home (Things to do in My Users and Summary)
    • User List
    • Aliases
  • My Website provides access to the following:
    • Home (Things to do in My Website and Summary)
    • Web Access
    • Add Ons
    • Backups

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Can I access my account through Telnet or SSH?

Yes. Your account can be accessed through Telnet, or SSH (Secure Shell). See Getting Started for more information on how to connect using either Telnet or SSH.

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Can I access my account through FTP?

Yes. Your account can be accessed through FTP. See Getting Started for more information on how to connect using FTP.

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Can I access my account through FrontPage 2002?

Yes. See FrontPage Extensions for more information on how to install FrontPage Extensions. The FrontPage 2002 Extensions must be installed to access your Website using FrontPage.

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How do I add an additional user to my account?

To add additional users:

  1. Select My Users from the drop-down list at the top of the window. The My User Home page appears.
  2. Click the User List tab. The User List window appears.
  3. Click Create New . The Create User window appears.
  4. Type or select the following required information in the appropriate boxes:
    • User ID
    • Full Name
    • Privileges
    • Password (twice)
  5. Type or select the following options:
    • New Alias/Nickname
    • Mail Forward
    • Whether or not to save forwarded E-mail
    • Whether or not to send an autoreply message
    • An Autoreply message
  6. To add this user, click Save . The Add User window appears with a message informing you that the new user has been added. To add this user and create another, click Save/Create Another. The Create User window refreshes with a message informing you that the new user has been created. Repeat steps 4 through 6 to add another entry.

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Is there a limit to the number of users I can add to my account?

Technically, there is no limit to the number of users you can add to your account; however, there are some "practical" limits. Each account requries processes. As the number of users grows and the additional users become more active, the resources could become exhausted. Contact Support for more information.

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How do I recover my Password?

To recover you password you must contact Customer Support.

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How do I add a POP or IMAP account to my E-mail client?

For information on how to add a POP or IMAP account to your E-mail client, see Getting Started section of the Help Files.

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How do I access my E-mail using Webmail?

To access E-mail using Webmail:

  1. Start your Web browser.
  2. Type http://your_domain.com/ControlPanel/ in the address bar, then press Enter (replace your_domain.com with your domain name). The Control Panel Login window appears.
  3. Type your user ID and password in the appropriate text boxes. If your user ID/password combination does not work, an error message appears. Contact support.
  4. Click Login . If you are logging in for the first time, the Quick Start page appears. If not, the page you have selected in the Set my Start Page to drop-down list appears.
  5. Click My Mail from the drop-down list at the top of the window. The My Mail Home page appears.
  6. Click the Inbox tab. The Inbox window appears with a list of E-mails you have received. To view a message, click the subject of the message to be read.

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How many domains can I host?

You can only host one domain on your account. However, you can point multiple domains to the same account, these are called domain pointers.

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Is there virus scanning available on my account?

Yes. Virus scanning is available for your account. The virus scanning is performed by ClamAV. See the Virus Scanning Services of the Help Files for more information on how to enable virus scanning.

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Is there spam filtering available on my account?

Yes. Spam filtering is available for your account. The spam filtering is performed by Spam Assassin. See the Spam Filter Services of the Help Files for more information on how to enable spam filtering.

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Can I add software to my account?

Yes, you can add software to your account. There are several software packages that will work out of the box on your account. However, there are many that will take additional changes to the setup process to work, and others will not work on your account.

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Can I monitor disk space and data transfer for my account?

Yes, you can monitor your disk and data transfer for your account by viewing any Home page or the Quick Start page. The disk space and data transfer are located under Summary section of the page.

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Can I install my own SSL Certificate?

Yes, you can install your own SSL Certificate on your account. See the Digital Certificates section of the Help Files for more information on how to install an SSL Certificate.

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Can the Account Owner login as an End User?

Yes, the Account Owner can login as the End User by typing the Account Owner login followed by a ":" and End User login and using the Account Owners password. For example the Account Owner is bob and the End USer is tom, the login would appear as bob:tom

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Why do I receive an error when trying to send or receive E-mail messages with large sizes?

E-mail messages cannot be over 8MB in size. Any E-mail that is larger than this will be rejected and an error message will be sent.

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How do I view my Web statistics for my Website?

To view your Website statistics:

  1. Start your Web browser.
  2. Type http://your_domain.com/ControlPanel/ in the address bar, then press Enter (replace your_domain.com with your domain name). The Control Panel Login window appears.
  3. Type your user ID and password in the appropriate text boxes. If your user ID/password combination does not work, an error message appears. Contact support.
  4. Click Login. If you are logging in for the first time, the Quick Start page appears. If not, the page you have selected in the Set my Start Page to drop-down list appears.
  5. Click View statistics . A new window appears displaying your statistics in Urchin.

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Is my data regularly backed up?

Yes, there is a nightly backup as well as a weekly tape backup.

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How is security provided for my account?

Your account is protected with an assigned user ID and password. You must use this user ID and password to access Control Panel, SSH, or FTP information. You may assign secure userIDs and passwords to your account users.

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Is e-commerce available for accounts?

No. E-commerce will be added soon.

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Why does 553 sorry, that domain isn't in my list of allowed rcpthosts appear when sending E-mail.

For security reasons (including spam control), you must receive E-mail using the POP or IMAP protocols before sending any E-mail. When you POP or IMAP you are authenticating a user; this user is then allowed to send mail to unknown hosts. After you receive mail using the POP or IMAP protocols there is a 30-minute window that the user is authenticated for. If you send mail after that 30-minute window you will receive this error message. To fix the problem receive mail by using POP or IMAP protocol then try to resend the message.

NOTE: This problem does not appear if you use the Webmail feature included with your account.

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When I test my mail relay with services such as telnet relay-test.mail-abuse.org, I fail the test, but one relay is accepted. Why are any relays being accepted?

When you test your mail relay with these types of services, they check to see if any mail is accepted with the correct domain to an invalid user. With Sendmail, all mail is rejected if the user does not match a user on the domain. However, qmail accepts all mail from the domain and then verifies that the user is on the domain. If the user is not on the domain, the mail is dropped. Because qmail accepts the mail, it automatically fails these tests, even if there is no mail relay.

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Can't find the answers you are looking for in this section?  Please don't hesitate contacting our support staff by submitting a support ticket.  We will get back to you right away!

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