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Acceptable Use Policy & Terms of Service
| 1.0 |
Definitions. |
| 1.1 |
"Virtual Server" means the server space and software services provided to the you including but not limited to the HTTP service, FTP service, SMTP service, POP service, server extensions, and third-party software. |
| 1.2 |
"Physical Server" means the serving computers, hardware and operating- system, and software necessary to operate and support the Virtual Server in accordance with this Agreement. |
| 2.0 |
Scope of Services. We will provide you with the following specific services: |
| 2.1 |
Physical Server Hardware and Software Services. We will provide the Physical Servers and other computer and operating-system software to operate and support the Virtual Server in a manner acceptable in the industry. Although we will make reasonable efforts to protect and backup data for you on a regular basis, we are not responsible for the Data residing on the Virtual Server. You are ultimately and solely responsible for the backup of Data stored on your Virtual Server. |
| 2.2 |
Physical Server Set-Up and Updating. We will configure the Virtual Server, and you will load your Data onto the server computers so as to create a fully functional Internet presence. After the Virtual Server is loaded, set up with your Data, and is fully operational, you will be responsible for all Web Server content management. |
| 2.3 |
Physical Server Connection and Access. We will provide connection of the Virtual Server to the Internet, including all telecommunications equipment and connections for the Virtual Server to provide public access on a 24-hour-a-day, 7-day-a-week basis, with the exception of scheduled maintenance downtime. We will use our best efforts to provide uninterrupted Physical Server Connection and Access, except for scheduled maintenance downtime and any interruption to Physical Server Connection and Access beyond our control caused by, for example, acts of nature, third-party equipment or transmission failures, or security breaches. |
| 2.4 |
Maintenance Services. We will perform maintenance services as we determine reasonably necessary to maintain the continuous operation of the Virtual Server. You agree to periodically-scheduled maintenance downtime periods. We will provide prior notice of the maintenance downtime, except when circumstances beyond our control limit our ability to do so. |
| 2.5 |
Hardware, Equipment and Software. You are responsible for and must provide all telephone, computer, hardware and software equipment and services necessary to access us. We make no representations, warranties, or assurances that your equipment will be compatible with our service. |
| 3.0 |
Payment Terms. You agree to the following payment terms in consideration for the services provided: |
| 3.1 |
Set-Up Fee. You will pay us a one-time, non-refundable set-up fee according to our current Virtual Server Price Schedule, which is available on our home page (www.virtualfocus.com) or upon request. |
| 3.2 |
Service Fee. You will pay us a monthly Service Fee for the services we provide under this Agreement according to our current Virtual Server Price Schedule, which is available on our home page or upon request. The Service Fee is billed to you at the beginning of each contract period and is due on the 20th day of the preceding month in which the Service Fee is billed. If you first begin using our services after the first of the month, we will prorate your first month's Service Fee. The Service Fee is subject to adjustment, with notice, according to the current Virtual Server Price Schedule. |
| 3.3 |
Cancellation. In the event you cancel your service, you will be charged in full for the entire month in which you canceled your service. In the event you have elected to prepay subsequent, additional months' Service Fees, we retain the right to charge you an administrative fee and deduct the administrative fee from the subsequent, future months' Service Fees before refunding them to you. |
| 3.4 |
Breach. In the event we terminate this Agreement because of a breach, you will be charged in full for the entire month in which the breach occurred. In the event you have elected to prepay subsequent, additional months' Service Fees, we retain the right to charge an administrative fee and deduct the administrative fee from the subsequent, future months' Service Fees before refunding them to you |
| 3.5 |
Tax. These fees are exclusive of any and all federal, state, and local sales, use, value added, excise, duty and any other taxes assessed with respect to the services provided under this Agreement, except that your income taxes and any sales or similar taxes on the sale of the your products and services to end users shall be the sole responsibility of the you. |
| 4.0 |
Representations and Warranties. Our obligations under this Agreement are conditioned upon the following representations and warranties: |
| 4.1 |
Compliance with Law. You represent and warrant that you will comply with all applicable state and federal laws in your performance of this Agreement and in the use and operation of the Virtual Server, including laws governing technology, software and trade secrets. |
| 4.2 |
Authority to Contract. You represent and warrant that you have full authority and right to enter into this Agreement and that there are no conflicting claims relating to the rights granted by this Agreement. |
| 4.3 |
Non-Infringement. You represent and warrant that your performance of this Agreement and providing the Web Service, including the software or data files, shall not infringe the intellectual property or other proprietary rights of any third party. |
| 4.4 |
Our Performance. We represent and warrant that our services shall be performed in a professional and workmanlike manner, and the computer servers will be operated in accordance with our obligations as defined by this Agreement. |
| 4.5 |
Disclaimer of Warranties. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED ABOVE, WE MAKE NO WARRANTY RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT, AND ALL SERVICES ARE PROVIDED ON AN "AS-IS" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OF NON-INFRINGEMENT. |
| 5.0 |
You expressly agree that use of our Virtual Server is at your own risk. Neither we, our employees, affiliates, agents, third-party information providers, merchants, licensors or the like, warranty that our service will not be interrupted or error free; nor do we make any warranty as to the results that may be obtained from the use of our service or as to the accuracy, reliability or content of any information serviced or merchandise contained in or provided through our service, unless otherwise expressly stated in this Agreement. |
| 5.1 |
Under no circumstances, including negligence, will we, our officers, agents or anyone else involved in creating, producing or distributing our service be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use our service. We will further not be liable for results from mistakes, omissions, interruptions, deletions of files, errors, defects, delays and operation, or transmission or failure of performance whether or not limited to acts of nature, communication failure, theft, destruction or unauthorized access to our records, programs or services. You acknowledge that this paragraph shall apply to all content on our Virtual Server. |
| 5.2 |
Your exclusive remedy for all damages, losses and causes of actions whether in contract or tort (including negligence or otherwise) will not (a) exceed the actual dollar amount which you paid during the 12-month period prior to the date the cause of action arose, or (b) include any incidental, consequential, extemporary or punitive damages of any kind, including without limitation, loss of data, file, profit, good will, time, savings or revenue. |
| 6.0 |
Term and Termination. The following describes the effective date, duration and methods of termination: |
| 6.1 |
Effective Date. The Effective Date of this Agreement is the last date appearing below. |
| 6.2 |
Duration. This Agreement will commence on the Effective Date and continue through the initial contract period and thereafter on a month-to-month basis. |
| 6.3 |
Termination for Convenience. Subject to Section 3.3, you may terminate this Agreement at any time for your convenience by providing us with advance written notice. |
| 6.4 |
Breach or Default.The following constitute a breach or default of this Agreement:
- your failure to pay the current pereiod's Service Fee by the tenth day of the following month,
- your violation of Section 8.0,
- your violation of 9.2, or
- your violation of Sections 4.1, 4.2 or 4.3.
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| 6.5 |
Special Lien on Personal Property. We retain a special lien on all of your personal property in our possession to secure any payment amount you may owe us under this Agreement. |
| 7.0 |
Ownership Rights. We acknowledge that all right, title and interest in the your Data shall be solely owned by the you. We own or have licensed all server software. In the event that we elect, at our option, to provide custom software to you, this software will be licensed to you for use only on an Virtual Focus Server System on a non-exclusive, royalty-free, fully-paid basis according to the terms of this Agreement. |
| 8.0 |
Activities Subject to Immediate Deactivation. Any Virtual Server that is used for Illegal, Abusive or Unethical Activity may be immediately deactivated by us without warning to you. Illegal, Abusive or Unethical Activities include, but are not limited to, pornography, obscenity, nudity, violations of privacy, hacking, computer virus, gambling, or promotion of gambling, and any harassing or harmful materials or uses, as determined by us. You agree to indemnify and hold us harmless from any claim resulting from your publications or use of Illegal, Abusive or Unethical materials. Although we will make reasonable efforts to alert you to such activities and allow you an opportunity to cure them within a 12-hour period after discovery, we are not required to give notice before deactivating your use of our services if, in our discretion, your use is or results in Illegal, Abusive or Unethical activities. If a Virtual Server is disabled, the regular monthly fees still apply. |
| 9.0 |
Miscellaneous. |
| 9.1 |
Public Nature of Internet. Please understand that all information submitted on the Virtual Server shall be considered publicly accessible. Important and private information should be protected by you. For example, we are not liable for protection or privacy of electronic mail or other information transferred through the Internet or any other network provider that you may use. |
| 9.2 |
Unsolicited Electronic Mail. You are expressly prohibited from sending unsolicited bulk mail messages ("junk mail" or "spam"). This includes, but is not limited to, bulk-mailing of commercial advertising, information announcements, and political tracts. Such material may only be sent to those who have specifically requested it. Malicious or threatening email is also prohibited. Although we will make reasonable efforts to alert you to such activities and allow you an opportunity to cure them within a 12-hour period after discovery, we reserve the right to immediately deactivate your use of our service if we discover such activity. Further, you agree to indemnify and hold us harmless from any claim resulting from your use or distribution of electronic mail services through the service provided through this Agreement. |
| 9.3 |
Governing Law and Attorneys' Fees. This Agreement will be interpreted and applied in accordance with the laws of the state of Kansas, without regard to the conflicts of law provisions. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys' fees, whether or not a suit is actually filed. |
| 9.4 |
Control and Ownership of IP. We maintain and control ownership of all IP numbers and addresses that may be assigned to you, and we reserve, in our sole discretion, the right to change or remove any and all IP numbers and addresses. |
| 9.5 |
Excessive CPU Usage. Virtual Servers which use, in our discretion, CPU processing capacity on the Physical Server in excess of the designed processing capacity will be subject to immediate deactivation. Upgrades to the processing capacity are available. |
| 9.6 |
Resale of Services and Flow-down of Obligations. You may resell space on your own Virtual Servers but you must first obligate any such resale to the same terms of this Agreement and incorporate into that resale all of our rights, including our rights regarding content and activity. |
| 9.7 |
Age. You certify that you are at least 18 years of age. |
| 9.8 |
Transfer. You may not transfer or assign this Agreement without the written consent of Virtual Focus, Inc. |
Privacy Statement
Information Collection and Use
Virtual Focus, Inc. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Virtual Focus, Inc. collects information from our users at several different points on our website.
Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.
Order
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes, to fill customer's orders and may be shared, if you provide prior consent, with third parties who provide you with information or promotional opportunities that may be of interest to you.
Cookies
A cookie is a piece of data stored on the users hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site.
Log Files
We use IP addresses to analyze trends, administer the site, track users movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.
Security
This web site takes every precaution to protect our users information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just surfing
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.
If you have any questions about the security at our website, you can send an email to support by going to our support center here.
Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.
Site and Service Updates
We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
Correction/Updating Personal Information:
If a users personally identifiable information changes (such as your email address), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that users personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
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Can't find the answers you are looking for in this section? Please don't hesitate contacting our support staff by submitting a support ticket. We will get back to you right away!
